Linden Kitchen & Bath ("Linden Kitchen & Bath," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit www.lindenkitchenandbath.com (the "Site"), contact us, visit our showroom, or otherwise interact with us.

By using the Site, you agree to the practices described in this policy.

1. Information We Collect

Information you provide to us. When you fill out a form, request a consultation, download a guide, enter a promotion, call, text, or email us, we may collect:

• Your name, email address, phone number, and mailing or project address

• Project details, such as the rooms you are remodeling, your timeline, budget range, style preferences, and any photos or measurements you share

• Your communication preferences and any other information you choose to provide

Information collected automatically. When you visit the Site, we and our service providers may automatically collect:

• Device and browser information, such as IP address, browser type, operating system, and device identifiers

• Usage information, such as pages viewed, time spent on pages, links clicked, and the website that referred you

• General location information derived from your IP address

This information is collected through cookies, pixels, and similar technologies described in Section 4.

Information from third parties. We may receive information about you from advertising platforms (such as Meta and Google), lead forms submitted on those platforms, review sites, referral partners, builders, and contractors we work with.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule showroom and design consultations

• Provide design services, quotes, products, and installation

• Deliver resources you request, such as cost guides

• Administer contests, giveaways, and promotions

• Send appointment reminders, project updates, and follow-up communications

• Send marketing communications, where permitted by law and your preferences

• Measure and improve the performance of our Site and advertising

• Show you relevant advertising on other websites and social media platforms

• Comply with legal obligations and protect our rights

3. Text Messaging (SMS)

If you provide your mobile number and opt in, you agree to receive text messages from Linden Kitchen & Bath about your inquiry, appointments, project updates, and, if you choose, promotional offers. Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP. For help, reply HELP or call (810) 735-7846. Consent to receive text messages is not a condition of any purchase.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers that help us deliver messages.

4. Cookies, Pixels, and Tracking Technologies

We use cookies and similar technologies to operate the Site, understand how visitors use it, and support our advertising. These may include:

• Website platform cookies from Wix, which hosts our Site, to enable core functionality and security

• Analytics tools, such as Google Analytics, to understand Site traffic and usage

• Advertising pixels and tags, such as the Meta Pixel, Google Ads tags, and the Pinterest Tag, to measure ad performance and show you relevant ads on those platforms and across the web

These providers may collect information about your activity on our Site and other websites over time. You can manage cookies through your browser settings, and you may learn more about or opt out of interest-based advertising through:

• Google Ad Settings: adssettings.google.com

• Meta Ad Preferences: facebook.com/adpreferences

• Digital Advertising Alliance: optout.aboutads.info

• Network Advertising Initiative: optout.networkadvertising.org

Blocking cookies may affect how some parts of the Site function. Our Site does not currently respond to "Do Not Track" browser signals.

5. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who help us run our business, such as website hosting, customer relationship management, scheduling, email and text messaging, analytics, and advertising providers

• Trade partners such as installers, contractors, and manufacturers, only as needed to complete your project

• Our affiliates and professional advisors, such as our owners, marketing agency, accountants, and legal counsel, under obligations of confidentiality

• Legal and safety purposes, when required by law or to protect the rights, property, or safety of Linden Kitchen & Bath, our customers, or others

• Business transfers, in connection with a merger, acquisition, financing, or sale of all or part of our business

6. Contests and Promotions

If you enter a contest or promotion, such as a design giveaway, we will use your information to administer the promotion and contact entrants and winners. Additional terms may apply and will be stated in the official rules for that promotion. If you win, we may ask your permission before publicly sharing your name, city, or project photos.

7. Photos and Testimonials

We may feature photos of completed projects on our Site and social media. We will not publicly identify you or your home's address without your permission. Reviews you post on third-party sites such as Google, Houzz, or Facebook are governed by those platforms' policies.

8. Data Retention

We keep personal information for as long as needed to provide our services, maintain project and warranty records, comply with legal and accounting requirements, and resolve disputes. When information is no longer needed, we delete or de-identify it.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Choices

• Email: Click "unsubscribe" in any marketing email.

• Text messages: Reply STOP to any message.

• Phone calls: Ask to be placed on our internal do-not-call list.

• Access, correction, or deletion: Contact us using the information below to request access to, correction of, or deletion of your personal information. We will respond within a reasonable time and may need to verify your identity.

11. Third-Party Links

The Site may link to third-party websites, such as Facebook, Instagram, Pinterest, Houzz, Google, and manufacturer websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their policies.

12. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Your continued use of the Site after changes are posted means you accept the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or your information, please contact us:

Linden Kitchen & Bath
1002 N. Bridge Street
Linden, MI 48451
Phone: (810) 735-7846